Frequently asked questions for The VAT Lady


Can I reserve a place on a training course?

Yes, however we require full payment in order to reserve a place on the course.


Will I need a laptop for this course?

You don’t need a laptop for this course, in fact we prefer you not to bring one with you as it’s a distraction from interacting with the course. All course material is provided on the day, and is included within your course fee.


Does the course fee include the exam?

No. The course doesn’t not have an exam at the end of it as it’s practical skills workshop to enhance your current skills and knowledge and isn’t an examination type course.


If I cancel my booking will I still be charged?

Please refer to our terms and conditions section.


Am I able to get a VAT receipt?

Yes. When submitting a booking form, you will need to select the VAT receipt option.


Is there parking available onsite?

Parking is not provided as part of the course however we will always endeavour to use venues which are no more than a 10 minute walk from a car park or train/tube station.


How do I know if spaces are still available on the training course?

Once a course becomes fully booked, it is marked FULLY BOOKED on the TVL website.


Is the online booking system secure?

Our online booking system is a safe and secure payment system. Your personal details can not be saved or stored using the online booking facility.


Is TVL recognised as a formal qualification, i.e. NVQ?

TVL courses are currently offered as practical skills workshop that will assist any formal training you will have already undertaken. We do not currently have any affiliation with NVQ or other examining body.


What happens if I need to leave the course early?

Delegates should not make travel arrangements which require departure from the course before the scheduled finish time. If something arises which means you have to leave the course early, you will have your course materials however TVL cannot offer personal guidance for the areas missed. We may offer a discount for you to attend the course again however this is a discretionary offer and on a case by case basis.